Every Mali bag is cut, stitched and finished by hand, so it may take a little longer to reach you than a factory-made bag. Here's exactly what to expect, from the moment you order to the day it lands on your doorstep, and what happens if it's not quite right.

Placeholders in [square brackets] are for Rita to confirm before this goes live.

Processing times

In-stock bags ship within 2 business days; made-to-order bags take 1 week to make before they ship.

• Ready to ship: marked "In stock" on the product page. Packed and dispatched within 2 business days.
• Made to order: handmade once you order. Allow 1 weeks to make, plus shipping time. 
• Custom orders: timing agreed with you by email before payment.
• Busy periods: around Christmas, Mother's Day and after launches, lead times may stretch. Any changes are sent via email and posted in the announcement bar.

Orders are packed Monday to Friday, excluding public holidays. You'll get an email with tracking as soon as your bag is on its way. Delivery times are Australia Post estimates and aren't guaranteed. Regional and remote areas can take a few days longer.

• Every bag is inside a dust bag, and shipped in a padded satchel or box.
• We can ship to PO Boxes and Parcel Lockers with Standard shipping.
• Sending a gift? Add a note at checkout and we'll leave the invoice out.

Shipping

We ship worldwide. All prices are in Australian dollars (AUD), and delivery times are in business days from dispatch.

Australia

Free standard shipping on orders over $200 AUD.

New Zealand

Free standard shipping on orders over $200 AUD.

USA

Free standard shipping on orders over $400 AUD.

Canada, EU & Rest of World

Free standard shipping on orders over $400 AUD.

Delivery times are estimates and may vary due to customs processing and local carrier delays.

Duties and taxes: international orders may attract import duties, taxes or customs fees. These are set by your country, aren't included in our prices, and are paid by you on delivery.

Customs delays: customs can hold parcels for days or weeks. This is outside our control, but we'll help chase it.

Refused parcels: if a parcel is refused or unclaimed and comes back to us, we'll refund the bag minus the original and return shipping costs.

Tracking, lost and damaged parcels

Every order is tracked, and if something goes wrong in transit, we'll sort it out with you.

• Tracking: your tracking link arrives by email when your order ships. Tracking can take 24 hours to update.
• Check your address: please double-check it at checkout. If you spot a mistake, email us within 12 hours and we'll fix it before dispatch. We can't be responsible for parcels sent to an incorrect address you entered; re-sending costs a new shipping fee.
• Delayed: if tracking hasn't moved for 10 business days (domestic) or 20 business days (international), email us and we'll open an investigation with Australia Post.
• Lost: once the carrier confirms a parcel is lost, we'll send a replacement or give you a full refund.
• Marked delivered but not received: check with neighbours, your building's mailroom and your local post office, then contact us within 7 days. We'll lodge a claim, but can't replace parcels the carrier confirms were delivered safely.
• Damaged in transit: email us within 48 hours of delivery with a video of the bag and packaging, and we'll arrange a repair, replacement or refund.

Questions?

Email malibagsinfo@gmail.com or DM us on Instagram @malibags.store. Rita reads every message and replies within 1-2 business days.